Limitless Webs – Website Policies
Cancellation & Refund Policy
Effective Date: 25.06.2025
At Limitless Webs, we provide bespoke website design and development services alongside mentorship
programmes that guide clients in managing, maintaining, and growing their new websites. Due to the
significant planning, design, and hands-on support involved from the outset, we maintain the following
cancellation and refund policy:
1. Cancellation by the Client
– Clients may cancel their website and mentorship package within 14 days of purchase for a full refund,
provided that no development or mentoring sessions have been delivered.
– After 14 days, refunds are discretionary and depend on the level of service already delivered (e.g., planning,
mockups, calls).
– Cancellation requests must be submitted in writing to support@limitlesswebs.com with full details of the
order.
2. Refunds
– Refunds are processed within 5-10 working days once approved.
– No refunds are issued once the website has been delivered or the mentorship programme is completed.
– Where partial services have been delivered, a proportionate refund may be considered.
3. Cancellation by Limitless Webs Limitless Webs – Website Policies
– In rare cases where we need to cancel or reschedule work (e.g., illness, unforeseen events), clients will be
notified immediately and offered a revised delivery timeline or a suitable refund based on work delivered to
date.
If you have questions, contact us at support@limitlesswebs.com.
Complaints Procedure
We take pride in delivering high-quality website builds and mentorship support. If a client is unsatisfied at any
stage, we encourage direct communication so we can resolve concerns promptly and professionally.
1. How to Make a Complaint
– Email support@limitlesswebs.com with your full name, the project or service name, and a clear explanation
of your concern.
– Include any supporting information (e.g., screenshots, correspondence).
2. Response Times
– We acknowledge all complaints within 24 hours.
– We aim to resolve issues within 3-5 working days. For complex issues requiring further investigation, we will
keep you informed throughout.
3. Resolution Limitless Webs – Website Policies
– Resolutions may include corrections to work, additional mentoring support, or where applicable, a refund or
discount for incomplete or missed services.
We aim to handle all issues with fairness and transparency. For any additional help, email
support@limitlesswebs.com.